Overview of Royal Caribbean Cruises complaint handling. We cancelled the following day. Of course in the event you are denied, the cruise line will offer a refund, but the disappointment of missing out on an awesome vacation will still be there. Pro-rated cruise fare refund if your cruise is cut short for reasons related to COVID-19. To add insult to injury, NCL refused the family's $4,000 refund request, too. You can refer to the full policy here.Refunds during a cruiseAdditionally, if your cruise is cut short for reasons related to Covid-19, Royal Caribbean will provide a pro-rated refund of the . denied boarding. This was not necessarily due to negligence on our part. Any guest who has travelled from, to or through mainland China, Hong Kong, China, or Macau, China, in the past 15 days. I will go with the actual literal text of their statement, which says unambiguously that anyone denied boarding for health reasons will be eligible for a cash refund, and was then told unambiguously by an RCL senior supervisor that I would 100% be denied boarding, and that if I even travel to the pier I will be in violation of my ticket . We . They did nothing to make things right they said I'd could get another room but I would have to pay another $600. The proof that the airline's agent made a mistake and denied Allen boarding in error: a valid visa inside Allen's passport. #7,004. Royal Caribbean will cover the cost for the tests for sailings departing from Singapore on or before April 7, 2021. Party) may have been exposed to or infected by COVID-19, and you or such persons are denied embarkation, re-boarding, or are disembarked during the cruise in the above circumstances, RCG will As of March 16, guests age 70 or older will be denied boarding unless they provide written verification from a qualified treating physician. We now seem to be in a dispute with Royal Caribbean as they say they can only give us a Future Cruise Cert. We first got our PCR Test 3 days prior. Planning on getting our Covid test before leaving home. Guest denied access to board cruise ships will be given a refund. Spirit denied us boarding because we were told we got there too late. If I'm denied boarding at the pier, will I receive a refund? ROYAL CARIBBEAN INTERNATIONAL REFUND* AND CANCELLATION POLICY FOR COVID-19 The following information applies to sailings on Royal Caribbean International (referred to herein as . The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Royal Caribbean has updated its coronavirus protocols effective Monday, March 16, boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. 2. Phone: 800-526-9723. Unfortunately, those plans ended abruptly at embarkation when the cruise line denied boarding to her 11-year-old child. 7136514 (Customer service number [protected] [protected]@rccl.com) Dear Royal Caribbean The purpose of this letter is to lodge a formal complaint to the appropriate authority with Royal Caribbean [RC]. In line with the latest Singapore Regulations, Royal Caribbean will be aligned and the guest will be denied boarding due to High Risk Warning (HRW), High Risk Alert (HRA), and Leave Of Absence (LOA). This is how they got removed from their cruise with no refund included. 50% of total price. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Regardless of nationality, we will deny boarding to. Phillip Mobley, 9204 Madrone Circle, Austin, TX [protected] All of us are vaccinated. denied boarding. Then they changed it to 2 days so we got it done again. Royal Caribbean Cruises Ltd Royal Caribbean Royal Caribbean Cruise Lines RCCL Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous waters, wall-to-wall, on Day 4 of 8 day cruise. Thinking about getting travel insurance for our upcoming 8 nighter on Allure in May 2022. We were recently denied boarding on a Cruise ship by Royal Caribbean cruise lines. Royal Caribbean Bad Customer Support. Royal Caribbean Cruises Ltd Royal Caribbean Royal Caribbean Cruise Lines RCCL Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous waters, wall-to-wall, on Day 4 of 8 day cruise. The closer you are to your sail date the less of a refund you eligible to get. Reason for Denial: Only after asking, we were told this was an RCI decision based on a previous conviction. The problem was that my wife, a legal permanent resident of the U.S. was missing a piece of information required by U.S. customs for re-entry to the U.S. I am completely disappointed. prior to boarding date. A full refund will be processed for the individual who tested positive, as well as his/her immediate travel party if a positive test result occurs within three weeks of the sail date. Miami Florida Over recent months, Royal Caribbean has analyzed every aspect of the cruise experience and, with the help of the experts on the Healthy Sail Panel, have implemented the most effective, scientificallysound ways to make cruising healthier and safer for gues- ts, crew, and the Any guest who has traveled from, to, or through mainland China, Hong Kong, Macau, Iran, South Korea, and Italy in the past 15 days. PAYMENT TERMS DEPOSIT PAYMENT Royal Caribbean International No of Nights Deposit (Per Person) 1-5 Nights SGD 100.00 6-9 Nights SGD 500.00 10 + Nights SGD 700.00 FINAL PAYMENT Royal Caribbean International Itinerary Days prior to sail date 1-5 Nights 71 days 6+ Nights 91 days Holiday Sailings* 91 days The problem was that my wife, a legal permanent resident of the U.S. was missing a piece of information required by U.S. customs for re-entry to the U.S. Please Note: Guests who fail to have the required documents as determined by U.S. Customs & Immigration will be denied boarding and such guests shall not be entitled to any refund nor shall CRUISE TO THE EDGE, CTTE and/or Royal Caribbean Cruise Line, have any further liability to such guests. effectively denied boarding in these circumstances will be entitled to a refund, or an optional FCC, Guest acknowledges that failure to comply with Cruise Line's Public Health and Safety Protocols and all applicable regulatory orders may be denied boarding or removed from the Cruise without refund. British Airways then sent all of the documentation to their insurance investigators. This was not necessarily due to negligence on our part. Anyone cruising on Royal Caribbean and boarding outside of Florida should also check the company's website for all coronavirus-related policy updates. #5,829. The good news: An apology and reimbursement! Miami Florida Jade was denied boarding due to the nature of her job as a . Royal Caribbean International Upon the companies information Via their 800 number..did not bring birth certificate and was denied boarding. Refund for denied boarding. published 2 years ago. . Royal Caribbean Bad Customer Support. You can refer to the full policy here.Refunds during a cruiseAdditionally, if your cruise is cut short for reasons related to Covid-19, Royal Caribbean will provide a pro-rated refund of the . We had to pay for tickets to leave the next day, which significantly shortened our trip and made for a miserable experience. Royal Caribbean Cruises has an average consumer rating of 2 stars from 123 reviews. 75% of total price. RELATED: American Queen Steamboat Company CEO Explains Mandatory Vaccine Decision. or sailings departing on or before 4 November 2021, all guests will be required to undergo PCR testing prior to boarding the ship, regardless of age. Nov 8, 2021. Royal Caribbean International 1050 Caribbean Way Miami, FL 33132 Subject: COMPLAINT regarding treatment at Boarding, booking no. Discover lush rain forests and orchid-scented botanical gardens on Hawaii, and hike Oahu's Diamond Head and Koko Head volcanoes. Quick and easy. but after our dealings with RCL Hq I think if they get 100% refund on monies paid to RCL and their bags back would be a draw. HOWEVER, the policy should be that if the affected person is a minor then the minor's parents/guardians should receive full refund, or at least be provided paperwork indicating they were denied boarding as well so they can claim against insurance. RELATED: American Queen Steamboat Company CEO Explains Mandatory Vaccine Decision. On Dec 7th 2019 My husband and I booked a Cruise to celabrate our 50th Anniversary. Enchantment of the Seas® features game-changing ways to play. "In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding. I was denied boarding because the port of Greece wasn't accepting Brazilians Passport at that moment. Royal Caribbean Cruises - Our cruise on the adventure of the sea reservation # 3288760. FamilyLife will deny boarding and issue no refunds to Guests not conforming the requirements set forth in the Royal Caribbean Ticket Contract. Royal Caribbean Group Refund and Cancellation Policy for COVID-19 . Box 026053 Miami, Florida U.S.A. Party) may have been exposed to or infected by COVID-19, and you or such persons are denied embarkation, re-boarding, or are disembarked during the cruise in the above circumstances, RCG will Royal Caribbean International's Enchantment of the Seas® October 6 - 14, 2022 - Eight nights Highlights: Forget about airfare or parking when you take the AAA motorcoach directly to the pier. In the past, I haven't bothered with trip insurance and not had issues (knock on wood). What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal? The latest complaint poor service was resolved on Apr 15, 2013. Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation Web: Category: Cruise Ships. My original boarding time that i booked is 1pm. They will not give a refund to passengers denied and only offering 100% cruise credit. Alvarez says NCL made a big mistake when it denied boarding their family's dream cruise to her fully-vaccinated daughter. ROYAL CARIBBEAN GROUP REFUND* AND CANCELLATION POLICY FOR COVID-19 . However, there is usually a timeframe involved with regard to getting a refund percentages. Plus, we had to pay for two hotel rooms and . We were recently denied boarding on a Cruise ship by Royal Caribbean cruise lines. Royal Caribbean is horrible! Bottled water - $2.25 to $3.25. Soft drinks - $3.25/can (sports & energy drinks - $4-$6) Specialty coffees - $4.35. . Royal Caribbean International's Enchantment of the Seas® June 30 - July 9, 2022 - Nine nights Highlights: Forget about airfare or parking when you take the AAA motorcoach directly to the pier. Latest Cruise News 2021 - 6 passengers denied boarding their Alaskan cruise by Royal Caribbean for not being vaccinated.Thank you for joining us on todays vi. Called in to get the Best Price Guarantee and the agent kept trying to push for a room upgrade and let me know I may not get onboard credit if I requested it as it takes 10-14 days (I'm sailing in 11 days) for them to process it as it requires manual review. 30 days or less. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests. When Royal Caribbean asked us to change our cruise dates, we did so and were told we had to cancel and re-book the drink packages. • If a guest who purchased flights through the cruise line is denied boarding at embarkation or reboarding, or is disembarked during the voyage due to a positive COVID-19 test or being suspected of having COVID-19, the cruise line will coordinate the travel arrangements . I will have the SEA Class benefits that comes with Priority Boarding. 2. . 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